Global Customer Service Company Transcom Expands Operations In Greenville Creating 450 New Jobs In The County

Transcom Worldwide AB, a Swedish company, announced on Wednesday that it has selected Greenville to establish its North American network in order to assist clients.

Over the next five years, Transcom Worldwide AB plans to hire around 450 people for its new Greenville location.

Transcom Worldwide AB, a 26-year-old global company, uses artificial intelligence, cutting-edge technology, and highly-trained service teams to provide customer care, sales, tech support, and credit management services to its 69 customer service centers in 33 languages throughout the world.

After repeated scouting visits and talks with corporate leaders, public officials, and economic development partners, Transcom executives chose Greenville from a list of 125 U.S. locales, according to the company.

Transcom had been eyeing the North American market for years, according to Donald Berryman, Transcom’s executive vice president and chief commercial officer for the region.

“North America is the largest consumer market in the world, and is ripe with opportunity for a technologically advanced, service-driven organization like Transcom,” Berryman said in a statement. “We’re already serving many clients in North America, and we consider the North American market to be a center of future growth and opportunity.”

Transcom’s new Greenville site, located at 650 Executive Center Drive, will operate on a hybrid model, with workers working both in the office and from home. While the model fits with the company’s remote client and customer-service roles, it was developed in response to the COVID-19 epidemic.

Technical Customer Support Representative and Team Leader jobs have already begun hiring, and further information on all open opportunities can be found on Transcom’s website at

“Transcom is a world-class company, and it speaks volumes that they decided to locate their first North American operation right here in South Carolina,” Gov. Henry McMaster said in the release. “This announcement serves as another testament to South Carolina’s strong business climate.” 

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