Duke Energy projects that nearly 1 million people will lose power in the Carolinas due to the winter storm, some of which will last a few days beginning Thursday.
During an ice storm, ice build-up causing trees and branches to collapse on power lines is typically the culprit for power outages. The threshold level that causes trees and branches to collapse is always ice accumulation of a quarter-inch or more.
Duke Energy said it has thousands of employees who support the company’s response. This involves 5,400 line technicians and vegetation staff. More than 1,300 of those employees are from the Midwest and Florida service areas of the company and from other support firms.
Line technicians, repair teams, and other workers in the Duke Energy Service Area are prepared to respond when outages and emergencies occur. Staff are inspecting equipment, supplies, and inventories to ensure workers have enough materials to make repairs and restore power outages.
The company said it has a sufficient supply of electricity to meet energy demands; outages related to power generation are not expected.
Customers experiencing a power outage may report in the following ways:
- Visit duke-energy.com on a desktop computer or mobile device.
- Use the Duke Energy mobile app – download the Duke Energy App from a smartphone via Apple Store or Google Play.
- Text OUT to 57801 (standard text and data charges may apply).
- Call Duke Energy’s automated outage-reporting system:
- Duke Energy Carolinas: 1-800-POWERON (1-800-769-3766)
- Duke Energy Progress: 800.419.6356
The company will provide regular updates via email, text messages, outbound phone calls, social media, and its website.