Duke Energy has made an announcement of its plan to return to standard billing and payment practice in both North Carolina and South Carolina in the coming weeks.
As the company returns back to its regular billing and payment practice, the company assures its customers that they are keeping service disconnections for nonpayment of electric service suspended until October 2020.
Back in March when many customers furloughed, laid off, self-isolated, or quarantined as a result of the spread of coronavirus, Duke had voluntarily suspended disconnections for nonpayment, as well as late-payment fees and other payment-related fees.
Customers who are still experiencing financial hardship due to the pandemic will have until October to pay previous balances to their accounts or make payment arrangements. Failure to do so could result in disconnection on or after October 12.
The company urges its eligible customers to take advantage of available financial support through the Low-Income Home Energy Assistance Program (LIHEAP) funds available through statewide community action agencies.
Customers who need assistance are encouraged to visit 211.org or dial 211 from your phone to learn about available resources. They assist customers to find local community agencies that provide assistance to meet a wide range of needs, including:
- Utility bills
- Housing, food and other essentials
- Child and elder care
- Medical expenses and health counseling